Customer Onboarding - First System Access

When you first access mygroundforce it is necessary to create your password by clicking the link sent on the e-mail you informed during Onboarding.

Clicking on "Click here to create your password" you will be redirected to the page and after entering matching passwords and clicking "Reset password" you will be redirected to the log-in page.

Proceed to log in by entering your username and the password you previously created.

At the first login, go to the menu option "Organization" > "Organization Settings". When accessing this screen you will be able to set your account preferences, which include:

1. Automatic Linehaul Settlement Upload.

This option turns on the mygroundforce weekly automatic settlement upload feature. To switch this on, enable the checkbox and fill out the FedEx ID and current Password field.

2. Automatic FedEx mybizaccount Password Update.

mygroundforce offers a feature to automatically update your mybizaccount password, so you don't have to update. To enable this feature, enable the checkbox and set your current password in the field below.

In case you won't be using this feature, when you update your password in the FedEx Portal, you will need to update it in mygroundforce by using the field on the aforementioned Step 1 of this article.

3. TruckSpy Account Integration.

Please refer to this mygroundforce Academy article: https://mygroundforce.zohodesk.com/portal/en/kb/search/truckspy%20account%20integration

• Related Articles

• What information is needed to get started after I subscribed to mygroundforce?

  After you have completed your subscription to mygroundforce, we will need the following information to be able to proceed with the data loading (onboarding) into the system for you. For the Excel Templates, if you have the information we asked you ...

• Default System User Profiles - Default User Access Controls and Permissions

  On the Profile screen, you can manage user profiles, access control, and permissions. How to access:  On the left side menu of the screen, click on Settings. On the Settings screen, click on Profile. Default mygroundforce Profile Permissions Function ...

• Customer Station Registry

  On the Customer Station page, you can import all your FedEx stations using a spreadsheet template by clicking on the Download Template, and after filling in the information, import it to the system using the "import" button. Or, you can create a ...

• Get Access Key Login Feature

  New mygroundforce Login - Tutorial from mygroundforce on Vimeo. The Get Access Key Feature allows mygroundforce users to log in using a single access key (token). To use this feature click the get access key button on the login screen. 1. Fill it ...

• How to get a new link to create the first system access password if the current link expired?

  Please, follow the steps bellow: Click on the link you received in the email and normally fill in your new password on the webpage that will open. After all, is set, click “Reset password” and you will get the warning that the link has expired: “The ...