Please, follow the steps bellow:
- Click on the link you received in the email and normally fill in your new password on the webpage that will open.
- After all, is set, click “Reset password” and you will get the warning that the link has expired: “The link has expired. Please click here to receive an e-mail with a new link”.
- Just click on the word “here” and check your email inbox. You will quickly receive an email with a new link so that you can create a new password and access the system.

In case you didn't receive the e-mail in your inbox, please your Trash and SPAM folder.