How to Reset Your Password

How to Reset Your Password

This article explains how to reset your myGroundForce password when accessing the system with an outdated password.

InfoNote: If the Yes and No buttons in Step 2 do not respond, follow the troubleshooting steps to clear your browser cache. For more information, refer to the myGroundForce Academy article about resolving issues caused by browser cache.

Step 1: Access myGroundForce

Attempt to log in using your username and your current (old) password.

Step 2: Confirm Password Reset

When the system displays the password reset prompt, select Yes to continue.


Step 3: Confirm the Request

When the confirmation dialog appears, click OK.


Step 4: Open the Password Reset Email

Check your email inbox for the password reset message.

Click the Choose a new password button in the email.

If you cannot find the email in your inbox, check your Spam/Junk folder.


Step 5: Create a New Password

Create a new password following the security requirements displayed by the system.

Enter the same password in the confirmation field and click Reset password.


Step 6: Log In

Return to myGroundForce and log in using your username and the new password.

Your password has now been successfully updated.

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