I paid my driver for an exception last week and now it is showing on my settlement, how do I fix this?

When you pay a driver for a run that didn't show on the current settlement, first make sure you fix that exception on mygroundforce.

Second, if you decide to pay the driver for that run before the exception is fixed and thus shows on your settlement, the system will include that amount on the driver's payroll report and show its costs on Dashboards and Reports.

However, when the exception is fixed and shows on the Settlement, mygroundforce will again include that on the driver's payroll along with the gross revenue received from it. 

When this occurs, you can discount the amount paid once again to the driver by using the discount feature on the driver's Payroll Report.

1. On the left side menu of the screen, click on Reports.
   
2. In the payroll tab, click on Payroll Report.
   

On the Payroll Report screen, use the dropdown filters Contract ID, Payroll Date, and Driver to refine the report's results. In this example, we will use driver David Howard. To discount an amount from David Howard's Payroll, on the column Other click on the plus sign +.

On the popup window, Other Payment use the dropdown Payment Type* to select Discount - notice that by selecting this option the Payment amount* field changes to a negative value. On the text field Payment Description type the name of the run which you want to discount, so that when the driver reviews their Payroll Report they can relate to it. Use the text field Payment amount* to type the value you wish to discount from that driver. When you are done, click Save.

After saving, you will see the amount under the column Other.

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