Motive Inspection Reports (DVIR)

Motive Inspection Reports (DVIR)

Overview

The DVIR Inspection Reports report allows authorized users to review vehicle and asset inspection reports from Motive directly in myGroundForce.
The report is designed to help users monitor inspection activity and identify reports with defects.

Accessing the Report

Go to:
Reports → Motive Inspection Reports (DVIR)


The report is available to users with the following profiles:

  • Owner
  • Business Contact

How the Report Works

The report retrieves inspection data on demand from Motive when you open the report or change a filter. 
By default, the report displays inspection reports from yesterday and includes all statuses.
The report only displays records that can be matched to active vehicles and drivers registered in myGroundForce.

Available Filters

You can refine the results using:

  • Date Range — The selected period cannot exceed 7 days.
  • Driver — Select from active drivers in myGroundForce.
  • Vehicles — Select from active vehicles in myGroundForce.
  • Status — Filter the reports according to the available Motive statuses.
    The available statuses include:
  • All
  • With Defects
  • With No Defects
  • With Signature Missing
  • Unknown
  • Harmless
  • Corrected

Summary Counters

The report includes two summary counters:

  • Total Inspection Reports
  • Inspection Reports With Defects
    These counters can also be used as quick filters. Selecting Inspection Reports With Defects filters the report to records with defects, while selecting Total Inspection Reports returns the status filter to All.

Report Information

The report displays:

  • Driver and Driver ID
  • Inspection Date / Time
  • Vehicle
  • Open Defects
  • Resolved Defects
  • Inspection Duration
  • Odometer
  • Status
    Status indicators are color-coded to make the results easier to review:
  • Green: With No Defects
  • Yellow: With Defects
  • Blue: Corrected
  • Gray: Other statuses

Exporting the Report

After applying the desired filters, you can export or print the current report using:

  • Excel
  • PDF
  • Print
    The exported information matches the data and columns displayed on the screen.

Important Notes

  • The maximum date range is 7 days.
  • The report uses the inspection data returned by Motive at the time the report is requested.
  • Only active myGroundForce vehicles and drivers are included.
  • Inspection records that cannot be matched to an active myGroundForce vehicle or driver are not displayed.
  • The report does not create maintenance items or work orders and does not update inspection information in Motive.

Troubleshooting

If the following message appears:

“We could not retrieve inspection data from Motive at this time. Please try again later.”


This indicates that myGroundForce was unable to retrieve inspection data from the Motive integration.

First Step — Refresh the Motive Integration

As the first troubleshooting step, users should refresh the Motive integration:

  1. Go to Organization.
  2. Select Integration Settings.
  3. Locate the MOTIVE integration.
  4. Click Edit.
  5. Click Refresh.
  6. Enter your Motive credentials on the Motive website when prompted.
  7. Complete the authentication process.
  8. Once the refresh is complete, return to myGroundForce and retry the report/action.




NOTE: For detailed instructions on how to reconnect or reinstall the Motive app, users can refer to the Installing & Managing Apps – Motive Help Center . This guide provides step-by-step instructions for managing the Motive app connection, including reinstalling the app when necessary.