Why can't I see any payroll information on mygroundforce?

When accessing the Payroll Report we strongly suggest that you click on Payroll Rerun, located on the bottom-right corner of the tab Pending Payroll. This will make mygroundforce analyze again for all payroll parameters.

On the Payroll Report, the Pending Payroll tab will show you all payroll settings pending on mygroundforce, or settlement exceptions that you need to solve before payroll is generated.

• Related Articles

• Payroll Report

  The Payroll Report feature allows users to automate their payroll using settlement and mygroundforce data.  In order to generate the Payroll Report, mygroundforce needs Entity Payroll Settings, Employee Payroll Settings, Settlement Data Upload, and ...

• Pending Payroll Message and How to Solve Them

  This article will show you how to solve possible warning messages that may appear on the Pending Payroll tab of the Payroll Report. 1. On the Payroll Report screen, click on Pending Payroll. 2. The column Warning presents the reason why the ...

• Drop & Hook Payroll Settings

  Before configuring the D&H Payment, make sure the Payroll According to Settlement Trips option is selected. This is required because the D&H Payment is an additional payment method to the settlement-related payroll. How to Configure D&H Payments from ...

• Spot Payroll Value cannot be $0.00. See spot trip list.

  In the Pending Payroll tab, you can see all payroll information that needs to be addressed. If you come across the message: "Spot Payroll Value cannot be $0.00. See spot trip list.", you have to correct the value of all spot trips (with this error) ...

• Why is my Most Recent Payroll Report not Showing in the System?

  mygroundforce payroll process runs every Wednesday at 12:00 PM (GMT-3). Therefore, when you receive your settlement on Wednesday morning, your payroll report may not be available before 11:00 AM EST.