FAQ-General
Create Multiple Driver Users at a Time
Get Access Key Login Feature
New mygroundforce Login - Tutorial from mygroundforce on Vimeo. The Get Access Key Feature allows mygroundforce users to log in using a single access key (token). To use this feature click the get access key button on the login screen. 1. Fill it ...
Drivers' Timesheet and Hourly Payroll from Time Clock Feature Tutorial
If the user checks the "This employee gets paid overtime" checkbox in driver pay settings and wants to create a timesheet from time clock records, the timesheet will automatically display any hours recorded in the clock that exceed the limit defined ...
Add Customer Stations Using the Driver APP Feature
Give Any User Profile Access to the Driver APP mygroundforce Feature
Driver APP Comprehensive Guide
Please review this help article for additional information on the Driver APP and Safety Forward Integration https://mygroundforce.zohodesk.com/portal/en/kb/articles/safety-forward-integration-help-article For users to access the Driver APP feature, ...
mybizaccount password expired, how do I reset it?
Step 1: On the left side menu of the screen, click on Organization. Step 2: Under the Organization menu item, click on Settings. Step 3: On the Settings page, next to the FedEx Id field, delete the old password and update with the new one. Step 4: ...
Settlement Adjustments Related to SmartPost AVR Dispatches
If your company utilizes the SmartPost AVR process please be alerted to the fact that the automated Settlement Adjustment process exempts SmartPost AVR dispatches. At this time mygroundforce™️️ cannot determine Settlement Adjustments for anything ...
Why is my Most Recent Payroll Report not Showing in the System?
mygroundforce payroll process runs every Wednesday at 12:00 PM (GMT-3). Therefore, when you receive your settlement on Wednesday morning, your payroll report may not be available before 11:00 AM EST.
After my onborading is complete, what should I do?
After the onboarding process is done, you will receive an e-mail to create your password and first access mygroundforce. When you first access the system, you will be prompted with the following screen: 1. The first thing to do when setting up your ...
How to request new Dashboards?
This article will tell you how to request new Dashboards for your home screen. The availability of new Dashboards to users is subject to prior analysis and your request is not guaranteed to be approved. From any mygroundforce screen you can add a ...
How to export drivers' pay broken down by trips?
You can export or print driver's pay information on the Payroll Report (Reports>Payroll Report). 1. On the left-side menu click on Reports. 2. On the Payroll report group click on Payroll Report. 3. Use the dropdown fields Contract ID, Payroll Date, ...
How to change list separator from semicolon to comma when saving CSV files
If, when opening your CSV file with Notepad, you see semicolons instead of commas separating columns you have to change your Windows region to English (United States) and, in the list separator, replace the semicolon with a comma. Here you will learn ...
mygroundforce password expired, how do I reset it?
Note: If the buttons "Yes" and "No" on Step 2 doesn't seem to work please follow the troubleshooting solution to clear your browser's cache on this mygroundforce academy help article - ...
How to get a new link to create the first system access password if the current link expired?
Please, follow the steps bellow: Click on the link you received in the email and normally fill in your new password on the webpage that will open. After all, is set, click “Reset password” and you will get the warning that the link has expired: “The ...
Solving mygroundforce Issues Caused by Browser Cache
The website dictionary.com brings the following definition to cache: a temporary storage space or memory that allows fast access to data. Your internet browser stores websites' data in order to increase its performance when loading information. ...
What is the date format to be used in template files for importing data into the system?
The date format must be: MM/DD/YYYY. For example: August 1st, 2022 should be written on the data import template file as 08/01/2022. The following date formats will cause the system to show an error, and should all be corrected so that the cell shows ...