FAQ-Payroll
How to Handle Payroll for Employees Registered and Active on mygroundforce But Not in the Weekly Settlement
If your employee is registered and active on mygroundforce but does not appear in the weekly settlement (e.g., employees on vacation, sick leave, or those who were laid off but not removed from mygroundforce), the system will display those employees ...
How to Set Up and Use the "Deduct Mileage Plus" Spot Payroll Option
The "Deduct Mileage Plus" feature adjusts the payment calculations in the Spot Pay Percentage Rate section by deducting Mileage Plus values from the settlement. Follow this step-by-step guide to enable and configure it: What Does "Deduct Mileage ...
Why can't I see any payroll information on mygroundforce?
When accessing the Payroll Report we strongly suggest that you click on Payroll Rerun, located on the bottom-right corner of the tab Pending Payroll. This will make mygroundforce analyze again for all payroll parameters. On the Payroll Report, the ...
I paid my driver for an exception last week and now it is showing on my settlement, how do I fix this?
When you pay a driver for a run that didn't show on the current settlement, first make sure you fix that exception on mygroundforce. Second, if you decide to pay the driver for that run before the exception is fixed and thus shows on your settlement, ...
How to export drivers' pay broken down by trips?
You can export or print driver's pay information on the Payroll Report (Reports>Payroll Report). On the dropdown boxes select the Contract ID, Payroll Date, and Driver. By selecting one driver at a time you will be able to see their payroll ...